Privacy Policy

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TERMS AND CONDITIONS Elite Lawn Maintenance Ltd

“Elite Lawn Maintenance Ltd” (ELM Ltd)- Elite Lawn Maintenance Ltd  (CRN: 12370694) of 10 Markham Avenue, Hempsted Park, Peterborough, PE7 0NJ trading as ELM Ltd;

1.Privacy

Use of the Web Site is also governed by our Privacy Policy which is incorporated into these terms and conditions by this reference.

To view the Privacy Policy, pleas click on our privacy policy found on the footer of our website (www.elitelawnmaintenance.co.uk)

2. Law 

These terms and conditions and the relationship between you and ELM Ltd shall be governed by and construed in accordance

with the Law of England and Elm Ltd and you agree to submit to the exclusive jurisdiction of the Courts of England.

3. These terms

3.1 These are the terms and conditions on which we supply our services to you.

3.2 Please read these terms carefully before you agree to this agreement. These terms tell you who we are, how we will provide services to you, how you and we may change or end the program and what to do if there is a problem.

4. Our rights to make changes

4.1 We may change the service to reflect changes in relevant laws and regulatory requirements. Such changes will not normally impact on the outcome of the service, but if we anticipate that it will, we will notify you and you may then contact us to end the program before the changes take effect.

5. Providing the services

5.1 We will begin the program on the date agreed with you during the quotation visit often named Lawn Consultation.

5.2 We are not responsible for delays outside our control. If our supply of the services is delayed by an event outside our control, then we will contact you as soon as possible to let you know and we will take steps to minimise the effect of the delay.

Provided we do this we will not be liable for delays caused by the event, but if there is a risk of substantial delay you may contact us to end the program and receive a refund for any services you have paid for but not received.

5.3 If you do not allow us access to provide services. If you do not allow us or our suppliers access to your property to perform the

services as arranged (and you do not have a good reason for this) we may charge you additional costs incurred by us as a result.

If, despite our reasonable efforts, we are unable to contact you or re-arrange access to your property we may end the program

and clauses 8.1 and 8.2 will apply.

5.4 Before we begin the services, please ensure that there is sufficient access to all lawns and the available space is suitable for us

to transport all equipment and machinery to all lawns. Please move fragile objects which could be damaged during transport to the lawns, such as lights, pots, ornaments and furniture or other obstacles. Our staff are not permitted to and will not: remove doors, gates, fences, windows, doorframes or other fixtures or fittings in order to complete the transport of the equipment to your lawns. We will not be liable for any damage caused to the property.

5.5 Every effort will be made to transport the equipment to your lawns, provided it is safe and practical to do so. However, if our staff

believe it is unsafe, likely to cause damage or impractical to transport the equipment to your lawns, then they will let you know and

complete the services only on those lawns where access is safe and practical. 

5.6 You must arrange for appropriate access to your lawns before we begin the services. Our staff do not carry any specialised lifting

equipment and will not remove their footwear whilst transporting equipment to your lawns. Our staff will take reasonable care when

transporting the equipment to your lawns. If you are concerned about possible damage to flooring, please make sure you cover the

flooring with protective sheets.

5.7 Reasons we may suspend the supply of services to you. We may have to suspend the supply of a service to:(a) deal with technical problems or make minor technical changes; (b) update the service to reflect changes in relevant laws and regulatory requirements;

(c) make changes to the service as notified by us to you 

5.8 We may also suspend supply of the services if you do not pay. If you do not pay us for the services when you are supposed to

and you still do not make payment within 14 days of us reminding you that payment is due, we may suspend supply of the services until you have paid us the outstanding amounts. We will contact you to tell you we are suspending supply of the services.

We will not suspend the service where you dispute the unpaid invoice. As well as suspending the services we can also charge you interest on your overdue payments.

5.9 ELM Ltd cannot be responsible for any delays caused by factors out of our control such as the weather and acts of God. We will always work with our customers with aftercare visits to improve on lawns which may have struggled with bad weather with aftercare visits for reseeding and/or any other service or treatments. No refunds shall be issued for circumstances where weather has affected our service. 

6. Your rights to end the program

6.1 Your rights when you end the program will depend on what you have bought, whether there is anything wrong with it, how we

are performing and when you decide to end the program

6.2 Ending the program because of something we have done or are going to do. If you are ending a contract for a reason set out

at (a) to (e) below the program will end immediately and we will refund you in full for any services which have not been provided

The reasons are:

(a) we have told you about an upcoming change to the service or these terms which you do not agree to;

(b) we have told you about an error in the price or description of the service you have ordered and you do not wish to proceed;

(c) there is a risk that supply of the services may be significantly delayed because of events outside our control;

(d) we have suspended supply of the services for technical reasons, or notify you we are going to suspend them for technical reasons, in each case for a period of more than 30 days;

or (e) you have a legal right to end the contract because of something we have done wrong.

6.3 Exercising your right to change your mind (Consumer Contracts Regulations 2013). For most services bought off-premises

you have a legal right to change your mind within 14 days and receive a refund. These rights, under the

Consumer Contracts Regulations 2013, are explained in more detail in these terms.

6.4 How long do I have to change my mind? You have 14 days after the day we confirm we accept your order.

However, once we have completed the services you cannot change your mind, even if the period is still running.

If you cancel after we have started the services, you must pay us for the services provided up until the time you tell us that you have changed your mind.

6.5 When you don’t have the right to change your mind. You do not have a right to change your mind in respect of:

(a) services, once these have been completed, even if the cancellation period is still running;

(b) any products which become mixed inseparably with other items after their delivery.

7. How to end the program with us

(including if you have changed your mind)

7.1 Tell us you want to end the contract. To end the contract with us, please let us know by phone or email

Please provide your name and customer number.

7.2 Deductions from refunds if you are exercising your right to change your mind. If you are exercising your right to change

your mind we may deduct from any refund an amount for the supply of the service for the period for which it was supplied,

ending with the time when you told us you had changed your mind. The amount will be in proportion to what has been supplied,

in comparison with the full coverage of the contract.

7.3 When your refund will be made. We will make any refunds due to you as soon as possible. If you are exercising your right to

change your mind, then your refund will be made within 14 days of your telling us you have changed your mind.

8. Our rights to end the program

8.1 We may end the program if you break it. We may end the program for a service at any time by contacting or writing to you if:

(a) you do not make any payment to us when it is due and you still do not make payment within 14 days of us reminding you that

payment is due;

(b) you do not, within a reasonable time, allow us access to your premises to supply the services.

8.2 You must make payment for all work completed if you break the program. If we end the contract in the situations set out in clause 8.1

we will not refund any money you have paid in advance for services and will retain this as compensation for the net costs we will incur as a result of our breaking the program.

8.3 Our staff do not tolerate any forms of physical or verbal abuse. We take a very firm stance on abuse towards our staff and will immediately cancel your program should you be abusive towards our staff. No refunds will be issued. 

9. If there is a problem with the program or service

9.1 How to tell us about problems. If you have any questions or complaints about the service, please contact us.

You can telephone us (07803536900), email us (info@elitelawnmaintenance.co.uk)

9.2 Summary of your legal rights. We are under a legal duty to supply services that are in conformity with this program.

Nothing in these terms will affect your legal rights.

10. Price and payment

10.1 Where to find the price for the service. The price for the service (which includes VAT) will be the price indicated on your quote form and invoice for each treatment.

We take all reasonable care to ensure that the price of the service advised to you is correct. 

10.2 We will pass on changes in the rate of VAT. If the rate of VAT changes between your order date and the date we supply the service,

we will adjust the rate of VAT that you pay, unless you have already paid for the service in full before the change in the rate of VAT takes effect.

10.3 It is always possible that, despite our best efforts, some of the services we sell may be incorrectly priced. If the service’s correct price

at your order date is higher than the price stated to you, we will contact you for your instructions before we accept your order.

If we accept and process your order where a pricing error is obvious and unmistakeable and could reasonably have been recognised by you

as a mispricing, we may end the program, refund you any sums you have paid and require the return of any goods provided to you.

10.4 When you must pay and how you must pay. We accept payment with most credit and debit cards, bank transfers or cheques.

You must pay each invoice within 7 days after the date of the invoice. We will contact you if the 7 days surpasses with a polite invoice reminder. If after 14 days of this reminder, payment has still not been paid, the company reserves the right to apply interest to the invoiceable amount.

10.5 We can charge interest if you pay late. If you do not make any payment to us by 14 days after your invoice reminder (3 weeks from date of first invoice) we may charge interest to you on the overdue amount at the rate of 5% a week. You must pay us interest together with any overdue amount.

11. Our responsibility for loss or damage suffered by you

11.1 We are responsible to you for foreseeable loss and damage caused by us. If we fail to comply with these terms, we are

responsible for loss or damage you suffer that is a foreseeable result of our breaking this program or our failing to use

reasonable care and skill.

11.2 We do not exclude or limit in any way our liability to you where it would be unlawful to do so.

This includes liability for death or personal injury caused by our negligence or the negligence of our employees, agents or subcontractors;

for fraud or fraudulent misrepresentation; for breach of your legal rights in relation to the services and for defective products under the Consumer Protection Act 1987.

11.3 When we are liable for damage to your property. If we are providing services in your property, we will make good any damage to your property caused by us while doing so. However, we are not responsible for the cost of repairing any pre-existing faults or damage to your property that we discover while providing the services. Nor will we be liable for any damage to wires, cables, pipes or anything else which is not clearly visible on the surface of your lawn, unless you have notified us in advance of the precise location of such subsurface objects.

11.4 We are not liable for business losses as part of our lawn care program. We supply the services for domestic and private use. If you use the services for any commercial, business or re-sale purpose we will have no liability to you for any loss of profit, loss of business, business interruption, or loss of business opportunity.

12. How we may use your personal information

12.1 How we will use your personal information. We will use the personal information you provide to us: (a) to supply the services to you;

(b) to process your payment for the services; and (c) if you agreed to this during the order process, to give you information about similar products or services that we provide, but you may stop receiving this at any time by contacting us.

12.2 We will only give your personal information to third parties where the law either requires or allows us to do so. We will not sell your personal information to any third party.

13. Right to cancel a visit or lawn program 

13.1 The customer has the right to cancel the program if they wish and this right can be exercised by delivering or sending (including by electronic mail) a communication stating you wish to end the program with ELM Ltd at any time giving a notice period of 14 days. Customers who have prepaid for the yearly program will not receive refunds unless ELM Ltd sees the cancellation as necessary. The directors decision on refunds shall be final.

13.2 Customers must inform the office via telephone or email 7 days in advance of their treatment date to cancel an arranged visit. Failure to give us enough notice could result in you still be charged for a visit. 

14. Our Guarantees

14.1 We offer our “rainy day” guarantee on all of our liquid treatments. If it heavily rains within 45 minutes and we deem our treatment will not work as we would expect it to, we will reapply the product on a dry day free of charge.

14.2 Our renovation guarantee applies to any renovation work which has been carried out. We want all of our customers to be satisfied with our work.

14.3 We offer aftercare visits for any renovations carried out. As stated in paragraph 5.9 we cannot be held accountable for any delays deemed out of our control ie; the weather. 

14.4 Our guarantee instantly becomes invalid where a customer neglects the lawn and fails to follow our instructions. Examples such as not watering the lawn when asked and not mowing the lawn frequently can be used as examples. Further costs could be invoiced if deemed necessary to repair the lawns.

14.5 Our guarantee doesn’t include damage caused by lawn pests and other animals such as dogs.

15. Social Media

15.1 From time to time, our staff may take pictures of your lawns for our social media accounts and advertisements. By accepting our services you give us permission to take these photos and upload them onto our various social media platforms and website. These images shall not be passed onto any third party nor shall they expose/give away your property’s address or assets. 

📷Terms and conditions subject to change, please see website for more information.